How to Choose a Staff Training Provider for Your Nonprofit

Training budgets in nonprofits are tight, and a training that does not change what staff do is money and time lost. Here is what to look for when choosing a provider.

Experience in your field

General customer service or corporate security training does not translate well to a shelter. Look for trainers with real experience in human services, who understand the people you serve and the conditions your staff work in.

Practical content

Ask how much of the session is practice. Staff need to rehearse skills, not only hear about them.

Fit for your site

A good provider asks about your programs, your population, and recent incidents before the session.

Training for the whole team

Problems on site rarely stay in one department. Look for a provider who can train case managers, leadership, and security and safety staff, so everyone shares one approach.

An approach consistent with your values

Make sure the provider's methods match your agency's commitments to dignity, trauma-informed care, and client rights.

Questions to ask

• What experience do your trainers have in homeless services?
• How do you tailor the training to our site?
• How much is hands-on practice?
• Who should attend?
• What does it cost, and what is included?
• Do you offer follow-up or mentorship?

Plan for follow-through

One session will not change a culture. Ask how the provider helps you reinforce the material, and plan refreshers.

Check requirements

If your contracts or licenses require specific certified courses, confirm what a training does and does not satisfy.

About Be Shepherd

Be Shepherd is a training and leadership mentorship company founded by a team of seasoned professionals with years of experience in human services. We give well-rounded trainings to case managers, leadership, and security and safety staff. See our trainings or contact us to talk about your team.