Who we train
Training for street outreach and engagement teams
Outreach workers meet people where they are, without walls, a front desk, or backup down the hall. Our engagement and crisis intervention trainings help outreach teams open conversations, build trust over repeated contacts, stay aware of their surroundings, and connect people to health care and other services.
What outreach workers are up against
- Starting a conversation with someone who has said no before
- Building trust across many short contacts
- Staying safe and aware in unpredictable settings
- Connecting people to medical care and other services that follow through
How Be Shepherd helps
We come to your facility and train your outreach workers where they work, then mentor them live during their regular hours. We lead by example and set a standard to uphold, to give the best quality of service. The trainings and services below are the ones we most often recommend for outreach workers.
Recommended for outreach workers
Guides for outreach workers
Engaging Clients Who Decline Services
How outreach workers and case managers can stay engaged with people who say no to shelter, housing, or services.
Read the guide Engagement and Case ManagementBuilding Rapport with Clients Who Have Been Let Down Before
Practical ways case managers and frontline staff can build trust and rapport with clients experiencing homelessness.
Read the guide Engagement and Case ManagementPets in Shelters: Supporting Clients with Animals
Why pets matter to people experiencing homelessness, and how shelters and housing programs can support clients with animals.
Read the guide Engagement and Case ManagementWarm Handoffs: Making Referrals That Actually Connect
How to make warm handoff referrals that clients follow through on, from preparation to follow-up.
Read the guideGet started
Start with a free evaluation
We come to your facility, look at how your team works, and show you where you can save time and money.