Who we train
Training for low-income and affordable housing property managers
Property managers in low-income housing handle far more than rent and repairs. They meet residents in distress, neighbor conflicts, and emergencies, usually without a clinical background. Be Shepherd provides mentorship for low-income housing apartments focused on highly stressful situations, along with training in communication, crisis response, and facility safety.
What property managers are up against
- Talking with residents in distress about lease and rule issues
- Handling neighbor conflicts before they escalate
- Knowing when and how to call police, fire, or medical help
- Working with on-site or partner services staff
How Be Shepherd helps
We come to your facility and train your property managers where they work, then mentor them live during their regular hours. We lead by example and set a standard to uphold, to give the best quality of service. The trainings and services below are the ones we most often recommend for property managers.
Recommended for property managers
Guides for property managers
Verbal De-escalation Techniques for Shelter and Housing Staff
Practical verbal de-escalation techniques for shelter, housing, and outreach staff: tone, wording, listening, and offering choices.
Read the guide De-escalation and Crisis ResponseWhen to Call 911: A Guide for Shelter and Housing Staff
How shelter and housing staff can decide when to call 911, what to tell the dispatcher, and what to do while waiting.
Read the guide Facility SafetyWorking with Police, Fire, and EMS at Your Site
How shelter and housing staff can work effectively with police, firefighters, and paramedics during and after an incident.
Read the guide De-escalation and Crisis ResponsePersonal Space, Positioning, and Body Language for Staff Safety
How distance, stance, and body language help frontline staff stay safe and keep tense situations from escalating.
Read the guideGet started
Start with a free evaluation
We come to your facility, look at how your team works, and show you where you can save time and money.