Who we train
Staff training for permanent supportive housing
In supportive housing the client is also a tenant, and their unit is their home. That changes how staff engage, how they respond to a crisis, and where professional boundaries sit. We train supportive housing teams, from resident services to property management and security, to work from the same playbook.
What supportive housing staff are up against
- Engaging tenants who are free to say no to services
- Responding to a crisis inside someone’s own home
- Aligning property management and services staff
- Supporting housing stability through lease issues and conflict
How Be Shepherd helps
We come to your facility and train your supportive housing staff where they work, then mentor them live during their regular hours. We lead by example and set a standard to uphold, to give the best quality of service. The trainings and services below are the ones we most often recommend for supportive housing staff.
Recommended for supportive housing staff
Guides for supportive housing staff
Housing First Explained for New Staff
A short explanation of the Housing First approach for new shelter and housing staff, and what it means for daily work.
Read the guide Engagement and Case ManagementEngaging Clients Who Decline Services
How outreach workers and case managers can stay engaged with people who say no to shelter, housing, or services.
Read the guide Engagement and Case ManagementHarm Reduction Principles for Shelter and Housing Staff
What harm reduction means for frontline staff at shelters and housing sites, and how it shows up in daily practice.
Read the guide Boundaries and EthicsProfessional Boundaries in Homeless Services: Real-World Examples
Everyday examples of professional boundaries for shelter and housing staff, and how to respond when they are tested.
Read the guideGet started
Start with a free evaluation
We come to your facility, look at how your team works, and show you where you can save time and money.