Who we train
Training for security and safety staff at shelters and housing sites
Security and safety staff are often the first people a client meets and the first to respond when something goes wrong. Our trainings prepare them to de-escalate with words first, handle dangerous encounters, report clearly to police, fire, and medical responders, and do all of it in a way that treats the people they serve with respect.
What security and safety staff are up against
- De-escalating with words before a situation becomes physical
- Handling dangerous encounters while protecting clients and staff
- Reporting to police, fire, and medical personnel clearly and accurately
- Being a steady, respectful presence at the door and on the floor
How Be Shepherd helps
We come to your facility and train your security and safety staff where they work, then mentor them live during their regular hours. We lead by example and set a standard to uphold, to give the best quality of service. The trainings and services below are the ones we most often recommend for security and safety staff.
Recommended for security and safety staff
Each training, tailored to security and safety staff
Guides for security and safety staff
Front Desk Security Best Practices for Shelters and Housing Sites
How front desk and security staff can keep a shelter or housing site entrance safe, welcoming, and well run.
Read the guide Facility SafetyTrauma-Informed Security: A Guide for Security Staff in Human Services
How security staff at shelters and housing sites can keep people safe using a trauma-informed, respectful approach.
Read the guide De-escalation and Crisis ResponseVerbal De-escalation Techniques for Shelter and Housing Staff
Practical verbal de-escalation techniques for shelter, housing, and outreach staff: tone, wording, listening, and offering choices.
Read the guide Facility SafetyWorking with Police, Fire, and EMS at Your Site
How shelter and housing staff can work effectively with police, firefighters, and paramedics during and after an incident.
Read the guideGet started
Start with a free evaluation
We come to your facility, look at how your team works, and show you where you can save time and money.