Mentorship and consulting
Quality Assurance
Ensure consistent, high-quality service through training, supervision, and ongoing evaluation.
About this service
At Be Shepherd, we provide quality assurance for homeless service providers to ensure that all paperwork and documentation is compliant. Our team of experts will check everything from intake forms to discharge papers, so you can rest assured that your organization is meeting all the necessary standards. Don’t take any chances when it comes to serving those in need.
What is included
- Review of intake forms
- Review of client files and ongoing documentation
- Review of discharge papers
- Clear feedback on what is missing or out of standard
- Confidence that your organization is meeting the necessary standards
How we deliver it
We come to your facility. Your team trains where they work, around their shifts, so your managers and supervisors do not have to find the time to teach. Afterward, we can mentor your staff live while they work, so the training shows up on the floor.
Pricing built around your facility
Every facility is different, so we do not use a fixed price list. We build a custom proposal for each client, based on:
- The number of staff you want trained, and their roles
- How many sites or buildings you run
- Which trainings and services you choose
- How much live, on-the-job mentorship you want
- Your shifts and schedule
Who it is for
Related guides
Preparing for a File Audit: Quality Assurance for Homeless Service Providers
How homeless service providers can prepare client files for an audit and build quality assurance into everyday work.
Read the guide Engagement and Case ManagementCase Notes Best Practices: Writing Notes That Hold Up
How case managers can write clear, objective, timely case notes that support clients and stand up to an audit.
Read the guide Facility SafetyHow to Write a Clear Incident Report
A step-by-step guide to writing clear, factual incident reports at shelters and housing sites, with examples.
Read the guideOther trainings and services
Get started
Start with a free evaluation
We come to your facility, look at how your team works, and show you where you can save time and money.