Working with Police, Fire, and EMS at Your Site

When emergency responders arrive, the first two minutes go best when staff know their part. Responders need fast, accurate information and clear access.

Before they arrive

• Send a staff member to the entrance to meet them.
• Unlock or hold doors and call the elevator if needed.
• Clear the path and move bystanders away.
• Secure any pets.

The handoff

Identify yourself and give a short, factual briefing:

1. What happened and when
2. Where the person or problem is
3. What you have done so far
4. Any hazards: weapons, aggressive behavior, chemicals

Then let them work, and stay available for questions.

What each responder needs

Paramedics want to know what you saw, when it started, what was given, and any medical information you are permitted to share.

Firefighters want to know the location, whether everyone is out, who may still be inside, and any building hazards.

Police want to know what happened, who was involved, whether anyone is in danger now, and who witnessed it.

Stay factual

Report what you observed. Do not guess, and do not offer opinions about a client.

Protect client privacy

Emergencies do not erase confidentiality. Know your agency's policy on what may be shared with responders, when a warrant or release is needed, and who is authorized to decide. When unsure, call your supervisor.

Support the client

If it is safe, a familiar staff member staying nearby can keep a client calmer. Follow up afterward.

Record the details

Write down responder names, badge or unit numbers, report numbers, arrival and departure times, and where any client was taken. Put it all in your incident report.

Build the relationship ahead of time

Invite your local fire station to walk the building. Responders who know your site respond better.

Our Facility Safety Training teaches staff how to properly report incidents to the police, fire department, and medical personnel.