Training by role
Engagement Training for Leadership
Leaders set the tone for how staff speak to clients, and staff copy what they see. Engagement training gives supervisors and directors a shared language to model on the floor and to coach in supervision.
Situations this prepares program leaders for
- You overhear a staff member giving a client a sharp answer at the front desk.
- A client asks to speak to a manager and arrives already upset.
- Two shifts are engaging with clients in noticeably different ways.
What we focus on with program leaders
- Modeling compassionate, structured communication for your team
- Coaching staff on tone and wording after a difficult exchange
- Setting one site-wide standard for how clients are spoken to
About Engagement Training
At Be Shepherd, we offer engagement training to help your employees communicate effectively with people suffering from mental illness, depression, or drug and alcohol abuse. Our program teaches verbal communication techniques that promote a healthy and positive exchange. With our training, your employees will be equipped to engage with these individuals in a compassionate and empathetic manner, helping to create a supportive environment for all.
Full details on Engagement Training
Train the whole team together
We give well-rounded trainings to case managers, leadership, and security and safety staff. When every role learns the same approach, staff back each other up and clients get a consistent standard of service.
More training for program leaders
Crisis Intervention Training for Leadership
When a crisis happens, staff look to whoever is in charge.
Learn moreFacility Safety Training for Leadership
Site safety is a leadership responsibility.
Learn moreBoundaries and Ethics Training for Leadership
Staff follow the boundaries their leaders enforce.
Learn moreGet started
Start with a free evaluation
We come to your facility, look at how your team works, and show you where you can save time and money.