Training by role
Engagement Training for Security and Safety Staff
Most of what security staff do in a day is talk. Engagement training helps security and safety staff use that conversation well, so that a greeting, a rule reminder, or a request to move along builds cooperation instead of resistance.
Situations this prepares security and safety staff for
- A client arrives after curfew and wants to get to their bed.
- A visitor refuses a bag check at the entrance.
- A resident who is talking to themselves is blocking a hallway.
What we focus on with security and safety staff
- Greeting and directing people in a way that lowers tension
- Giving a rule reminder that sounds like help, not a threat
- Speaking calmly with someone who is confused, intoxicated, or frightened
About Engagement Training
At Be Shepherd, we offer engagement training to help your employees communicate effectively with people suffering from mental illness, depression, or drug and alcohol abuse. Our program teaches verbal communication techniques that promote a healthy and positive exchange. With our training, your employees will be equipped to engage with these individuals in a compassionate and empathetic manner, helping to create a supportive environment for all.
Full details on Engagement Training
Train the whole team together
We give well-rounded trainings to case managers, leadership, and security and safety staff. When every role learns the same approach, staff back each other up and clients get a consistent standard of service.
More training for security and safety staff
Crisis Intervention Training for Security and Safety Staff
Security and safety staff are expected to step in when behavior becomes dangerous.
Learn moreFacility Safety Training for Security and Safety Staff
This is the core training for security and safety staff.
Learn moreBoundaries and Ethics Training for Security and Safety Staff
Security staff hold real authority over clients, which makes boundaries and ethics essential.
Learn moreGet started
Start with a free evaluation
We come to your facility, look at how your team works, and show you where you can save time and money.