Training by role
Engagement Training for Case Managers
A case plan only works if the client is willing to talk to you. Engagement training gives case managers the verbal techniques to open that door and keep it open, especially with clients living with mental illness, depression, or substance use.
Situations this prepares case managers for
- A new client answers every intake question with one word and will not make eye contact.
- A client you have worked with for months misses three appointments in a row after a relapse.
- A client becomes tearful and overwhelmed halfway through a housing application.
What we focus on with case managers
- Opening a first meeting so the client sets some of the agenda
- Listening for what matters to the client before introducing your goals
- Re-engaging after a missed appointment or a setback without blame
About Engagement Training
At Be Shepherd, we offer engagement training to help your employees communicate effectively with people suffering from mental illness, depression, or drug and alcohol abuse. Our program teaches verbal communication techniques that promote a healthy and positive exchange. With our training, your employees will be equipped to engage with these individuals in a compassionate and empathetic manner, helping to create a supportive environment for all.
Full details on Engagement Training
Train the whole team together
We give well-rounded trainings to case managers, leadership, and security and safety staff. When every role learns the same approach, staff back each other up and clients get a consistent standard of service.
More training for case managers
Crisis Intervention Training for Case Managers
Case managers are often alone with a client when a crisis begins.
Learn moreFacility Safety Training for Case Managers
Case managers are not security, but they work in the same building and often witness the incident.
Learn moreBoundaries and Ethics Training for Case Managers
Case management is built on trust, and trust depends on boundaries.
Learn moreGet started
Start with a free evaluation
We come to your facility, look at how your team works, and show you where you can save time and money.