Training by role
Engagement Training for Nonprofit Building Managers
Building managers have to deliver hard messages: a failed inspection, a noise complaint, a rule that is not negotiable. Engagement training helps building managers say those things in a way that residents can hear.
Situations this prepares nonprofit building managers for
- A resident will not allow maintenance into the unit.
- Two neighbors each want you to take their side in an ongoing dispute.
- A resident in visible distress comes to the office about a small repair.
What we focus on with nonprofit building managers
- Delivering rule and lease messages with respect and clarity
- Listening to a complaint without promising what you cannot deliver
- Recognizing when a conversation should be handed to case management
About Engagement Training
At Be Shepherd, we offer engagement training to help your employees communicate effectively with people suffering from mental illness, depression, or drug and alcohol abuse. Our program teaches verbal communication techniques that promote a healthy and positive exchange. With our training, your employees will be equipped to engage with these individuals in a compassionate and empathetic manner, helping to create a supportive environment for all.
Full details on Engagement Training
Train the whole team together
We give well-rounded trainings to case managers, leadership, and security and safety staff. When every role learns the same approach, staff back each other up and clients get a consistent standard of service.
More training for nonprofit building managers
Crisis Intervention Training for Nonprofit Building Managers
A building manager may be the only staff member on site when something goes wrong.
Learn moreFacility Safety Training for Nonprofit Building Managers
The building is your responsibility, and so is knowing what to do when it is not safe.
Learn moreBoundaries and Ethics Training for Nonprofit Building Managers
Building managers hold keys, information, and decisions that affect people’s homes.
Learn moreGet started
Start with a free evaluation
We come to your facility, look at how your team works, and show you where you can save time and money.