Training by role
Crisis Intervention Training for Case Managers
Case managers are often alone with a client when a crisis begins. Crisis intervention training prepares case managers to notice the early signs, respond in a way that keeps both people safe, and bring in the right help.
Situations this prepares case managers for
- A client learns in your office that a housing application was denied and stands up shouting.
- During a unit visit, a client’s behavior changes suddenly and you are between them and the door.
- A client tells you they do not see a reason to keep going.
What we focus on with case managers
- Reading early warning signs during one-on-one meetings
- Positioning, exits, and asking for backup without escalating
- Supporting the client and following your agency’s crisis protocol
About Crisis Intervention Training
At Be Shepherd, we offer comprehensive crisis intervention training that equips you with the skills to monitor and control dangerous behaviors displayed within the population you serve. Our training ensures that you are able to keep everyone safe while providing the necessary support during high-stress situations. With our program, you will be able to confidently intervene during crises and provide the necessary assistance to those in need.
Full details on Crisis Intervention Training
Train the whole team together
We give well-rounded trainings to case managers, leadership, and security and safety staff. When every role learns the same approach, staff back each other up and clients get a consistent standard of service.
More training for case managers
Engagement Training for Case Managers
A case plan only works if the client is willing to talk to you.
Learn moreFacility Safety Training for Case Managers
Case managers are not security, but they work in the same building and often witness the incident.
Learn moreBoundaries and Ethics Training for Case Managers
Case management is built on trust, and trust depends on boundaries.
Learn moreGet started
Start with a free evaluation
We come to your facility, look at how your team works, and show you where you can save time and money.